At Sardinia, we strive to provide a seamless and satisfying shopping
experience for all our valued customers. We understand that, in certain
situations, you may need to cancel your order. Please review our
cancellation policy below.
Cash on Delivery (COD) Orders
● COD orders can only be cancelled within 24 hours of placement,
provided the order has not been dispatched.
● Once an order has been dispatched, cancellation requests will not
be accepted.
● Sardinia reserves the right to cancel any order at its sole discretion
due to unforeseen circumstances, including but not limited to
inventory unavailability, payment verification issues, pricing
discrepancies, or technical/system errors.
Paid Orders
● Paid orders may be cancelled within 24 hours of placement upon
the customer's request.
● Cancellation requests made after 24 hours will only be considered
under exceptional circumstances and are subject to Sardinia's
approval.
● If a cancellation is approved after 24 hours, an 8% cancellation fee
will be deducted from the total order value to cover payment
processing and operational costs.
Important
To ensure secure verification, cancellation requests for paid orders must
be submitted using the same email address or phone number provided
at the time of placing the order.
Refund & Compensation Policy
● As per Sardinia's policy, cash refunds are not offered under any
circumstances.
● If a cancellation request is approved, the remaining eligible amount
(after deduction of any applicable cancellation charges) will be
issued as a Sardinia Store Credit Voucher.
● The store credit voucher can be redeemed on any future purchase
made through the official Sardinia online store.
● Store credit vouchers are non-transferable, cannot be exchanged
for cash, and are valid for 3 months from the date of issuance.
Need Assistance?
For any cancellation requests or further assistance, please contact our
Customer Support team.
Phone: 0327-4400101
Email: officialsardinia@gmail.com
